Shipping Policy

Where we ship

We currently ship to addresses across India. We do not offer international shipping at this time.

Order processing time

Orders are processed within 1–3 business days after payment is confirmed (or after confirmation for Cash on Delivery orders). Business days are Monday to Saturday, excluding public holidays. Orders placed on Sundays or holidays are processed the next business day. During sale periods and new product drops, processing may take a little longer.

Delivery time

Once shipped, estimated delivery times are:

• Tamil Nadu and nearby states: 2–4 business days
• Metro cities: 3–5 business days
• Rest of India: 5–8 business days
• Remote and hard-to-reach areas: 7–10 business days

These are estimates, not guarantees. Delays can happen due to courier issues, weather, local restrictions or other factors outside our control.

Shipping charges

Shipping charges, if any, are calculated and shown at checkout before you pay. We may offer free shipping on orders above a certain value or during promotions, and this will be shown on the site when it applies.

Order tracking

When your order ships, we will send you a confirmation by email and/or SMS/WhatsApp with a tracking link. You can use it to follow your parcel. If you have not received tracking details within 4 business days of ordering, contact us.

Cash on Delivery (COD)

COD may be available for selected pin codes. Please keep the exact amount ready at delivery. If a COD order is refused or not accepted without a valid reason, we may restrict COD for future orders from that number or address.

Incorrect or incomplete address

Please check your shipping address and phone number before placing your order. We are not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete details. If a parcel is returned to us because of a wrong address or because you were unreachable, we may ask you to pay the shipping charges again to resend it.

Failed delivery attempts

Our courier partners usually make up to 3 delivery attempts. If delivery fails because the recipient is unavailable or unreachable, the parcel will be returned to us. A refund for returned prepaid orders will be issued after deducting the shipping charges.

Damaged or wrong items on delivery

Please check your parcel when it arrives. If the package looks damaged or tampered with, or if the item is wrong or defective, contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. We will arrange a replacement or refund as described in our Refund Policy.

Lost or delayed parcels

If your tracking shows no movement for more than 7 days, or your parcel has not arrived within 12 business days of shipping, contact us. We will investigate with the courier and either resend your order or issue a refund.

Contact us

For any shipping questions, contact us:

The Karthik Media (operating as TEENATE)
Email: info@karthikmedia
WhatsApp / phone: +91 98420 41665
First Floor, Lavanya Complex, Plot No 1, Theni Rd, Gnyanam Nagar, Achampattu, Madurai, Tamil Nadu 625019