Privacy Policy

Last updated: October 2026

The Karthik Media, operating as TEENATE ("we", "us", "our"), runs the website teenate.com. This Privacy Policy explains what personal information we collect when you visit our website or buy from us, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described here.

1. Information we collect

Information you give us:

  • Name, email address and phone number
  • Shipping and billing address
  • Order details, such as products, sizes and order notes
  • Messages you send us by email, WhatsApp or the contact form
  • Account details, if you create a customer account

Information collected automatically:

  • Device and browser type, IP address and approximate location
  • Pages you view, links you click and time spent on the site
  • Cookies and similar technologies (see section 5)

Payment information: Payments are processed by secure third-party payment providers through Shopify checkout. We do not see or store your full card number, CVV, UPI PIN or net banking credentials.

2. How we use your information

  • To process and deliver your orders, and send order confirmations and shipping updates
  • To handle returns, exchanges, refunds and customer support
  • To prevent fraud and keep our website secure
  • To improve our website, products and shopping experience
  • To send offers, product drops and updates, only if you have opted in. You can unsubscribe at any time
  • To show you relevant advertising on other platforms, where applicable
  • To meet our legal, tax and accounting obligations

3. Who we share your information with

We do not sell your personal information. We share it only with service providers who help us run the store, and only as much as they need to do their job:

  • Shopify, which hosts our store and processes checkout
  • Payment gateways and banks, to complete your payment
  • Courier and logistics partners, to deliver your order (they receive your name, address and phone number)
  • Email, messaging and support tools, to send order updates and reply to you
  • Analytics and advertising partners, such as Google and Meta, to understand site usage and measure ads
  • Authorities, when we are required to do so by law or to protect our legal rights

Some of these providers may store or process data outside India. We choose providers that maintain appropriate security safeguards.

4. How long we keep your information

We keep your information only as long as needed to fulfil your orders, provide support, resolve disputes and meet legal and tax requirements. After that, we delete or anonymise it.

5. Cookies and tracking technologies

We use cookies and similar tools to keep items in your cart, remember your preferences, understand how visitors use our site, and measure our advertising. You can block or delete cookies in your browser settings. Some parts of the site, such as the cart and checkout, may not work properly if cookies are disabled.

6. Your rights and choices

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information, unless we must keep it by law
  • Withdraw your consent to marketing messages at any time using the unsubscribe link or by contacting us
  • Raise a concern or complaint about how we handle your data

To make a request, contact us using the details in section 10. We may need to verify your identity before acting on it.

7. Data security

We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections and secure checkout through Shopify. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children's privacy

Our website is not intended for children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us their information, please contact us and we will delete it.

9. Third-party links

Our website may link to third-party sites, such as social media pages. We are not responsible for their content or privacy practices, so please read their policies before sharing your information.

10. Contact us

For questions about this Privacy Policy or your personal information, contact us:

  • Business name: The Karthik Media (operating as TEENATE)
  • Email: info@karthikmedia
  • WhatsApp / phone: +91 98420 41665
  • Address: First Floor, Lavanya Complex, Plot No 1, Theni Rd, Gnyanam Nagar, Achampattu, Madurai, Tamil Nadu 625019

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the "Last updated" date at the top. Continuing to use our website after changes means you accept the updated policy.